Right of withdrawal

With regard to the sale of admission tickets with a fixed validity date or period, the customer has no right of cancellation or return, as the provisions on distance selling do not apply to contracts for the provision of services in the area of scheduled leisure events in accordance with Section 312b (3) No. 6 BGB. Each order of such tickets is therefore binding immediately after confirmation or delivery and obliges the customer to accept and pay for the order.

In the case of orders for tickets and vouchers without a fixed validity date or books, catalogues and prints, the customer is entitled to cancel the order without giving reasons by declaration in text form and also by returning the tickets within 2 weeks.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Christian Utz - Urban Art Organization GmbH, Hotterstr. 12, 80331 Munich, shop@muca.eu, telephone: 089 2155 243 10) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

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Cancellation policy created free of charge with Trusted Shops Legal copywriter in cooperation with Wilde Beuger Solmecke Attorneys at Law.